some seniors buy after use

Complaint hotspots analysis

(a) health care products become complain the worst-hit areas

By 2010, health care products TouSuLiang rise compared to 25.2 percent, including: health supplies, health food 27.0% rise compared to the TouSuLiang year-on-year rise 23.8%. In health care products complaints nature, in addition to quality problems outside, involving the proportion of false advertising and quality are relatively high, respectively is 12.3% and 10.6% significantly higher than complaints common goods and services to the average level.

Some health care products manufacturers use of mass media, and some are still adopt "doctors" doctor, gabbatha "expert" comment on recommendation, "patients" that advise etc be disastrously deceptive way, with only a health care function products for a rhetorical that has remedial effect of drugs, effect than propaganda, some even backfire.

Consumer ms. Zhang reflect, she repeatedly listen to some place every day at the same time radio on some brand eye health careproducts strongly recommended propaganda, so she left through radio hotline consultation "gabbatha doctor" and was told her disease and the health of "effect" relatively semeiologically, so ordered two courses. C.O.D., consumers as precaution, according to the packing and explain the information provided in the product was a verification, and found that the products have suspected theft experts name and serious false exaggerated conduct propaganda and other major issues.

(2) auto complaints innovation high

According to relevant departments according to new data, in purchases duty privilege, with new MDX, automobile countryside, energy saving etc. Various encourage huimin product subsidies consumption policy superimposition effect, under the action of 2010, China's automobile production more than 18 million vehicles, both year-on-year increase more than 32%, refresh global auto production records.

But in production and marketing two popular is car behind, TouSuLiang faster growth. By 2010, the national disappear assist organizations received 20405 parts, auto complaints protocols were 51.1% year-on-year growth, a record. "11th five-year plan", the national disappear assist organizations accept car TouSuLiang from 2006 7761 pieces of rapid increases in 2010 14093 pieces, show increasing.

In car in complaining, because automotive quality problems than complaints of 55.5%. Worth notice the 2010 frequent emergence of automobile recalls, on the one hand, the manufacturer to clarify the lawful rights and interests of consumers have concerns, on the other hand also give cars quality safety problems was a wake-up call. In addition, automobile in complaining, contract dispute than 13.7 accounted for. According to consumer reflect about the circumstance, some automobile dealers will be refurbished cars, car accident as new car sale, suspected of consumer fraud.