in addition to involve measuring

Auto complaints growth, rising Internet protocols were 51.1% complaints 68.7%) and air transportation service complaints rise declines at... By 2010, China's consumer complaints soaring speed could set world records. Consumers are manufacturers ts16949, rights protection against helpless reality, suppresses consumer enthusiasm, also reflects consumption environment of capital-use.

According to the national various disappear assist organizations statistical collect, 2010 altogether accepts consumer complaints 666,255 pieces, solve 627271 pieces, for consumers to recall the economic loss 67527 million yuan, including by a business operator has fraudulent action doubled compensation 6743 pieces, double complaints compensation 909 million yuan, the consumer society provide case by relevant government departments after investigation FaMeiKuan 2078 yuan, receiving visitors and consulting 459 million.

The basic situation of the complaint

(a) complaints situation classification

From consumer complaints to the nature of the view, quality problem, marketing contract problem of 54.4%, price of 9.0% of 5.1%, security of 2.1%, measurement issues of 1.5%, advertising problem of 2.0%, counterfeiting problems of 2.1%, false quality say the problem of 1.4%, dignity problem of 0.4 per cent, other problems of 21.9 per cent (see chart).

It can be seen in all kinds of complaints nature,price and quality number of complaints year-on-year to a certain extent the decline, other properties complaints year-on-year in different degree rise.

From the complaints category look, department of figure, the service of class of 30.0%, household electronic &electric appliance accounted for 23.8%, household machinery of 5.4%, housing materials of agricultural production material of 5.5%, class, other types of 2.4% of 5.6%.

Contrast year of consumer complaints situation, except for agricultural production and consumer class number of complaints department year-on-year drop outside, number of complaints of other categories year-on-year in different degree rise.

(2) complain changes

By 2010, TouSuLiang rise compared to the largest amount of goods is car, rise compared to the largest amount of service is air transport.

TouSuLiang year-on-year decline was the biggest merchandise is farm, up the greatest reduction service is medical treatment.